Refund policy

Refund Policy Due to the nature of email delivery infrastructure and the costs associated with bandwidth and IP reputation management, our refund policy is strictly enforced. 1. Eligibility for Refunds First-Time Purchases: If you are unsatisfied with the service, you may request a full refund within 3 days of your initial purchase, provided you have used less than 5% of your allocated monthly email credits. Service Outages: In the event of a prolonged, documented service outage caused directly by ProSMTPs, we may, at our discretion, issue prorated account credits. 2. Non-Refundable Scenarios Policy Violations: No refunds will be issued for accounts that are suspended or terminated due to violations of our Terms of Service or Acceptable Use Policy (e.g., sending spam, phishing, or malware). Unused Credits: Monthly subscriptions and unused email credits do not roll over and are non-refundable. 3. Requesting a Refund To request a refund, please contact our support team with your account details and the reason for your request. All refund requests are subject to review and approval.